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Refund Policy


1. This policy covers all fees payable for training services provided within Train to Gain’s scope of registration. Standards for Registered Training Organisations (RTO’s) 2015, standard 5.3.


2. To provide for appropriate handling of clients’ payments and to facilitate refunds in the case of cancellation by either party. The refunds process will allow customers the option to disengage from training in a manner in which a negative impact may be negated or reduced, depending upon notification time frame and the reasoning for the refund request.

General Rules

3. The following reflects Train to Gains refund process for students completing online training with Train to Gain.

  • Refunds must be requested in writing to the Director of Train to Gain via contact@traintogain.com.au 
  • Once payment has been made the Director shall determine the outcome of any refund requests
  • If student wishes to transfer to another course, then this request must be made in writing
  • Once a refund has been made, the student will be wiped from the register and their logon details deleted.
  • The Director of Train to Gain will process refund requests within 90 days from the day of receipt
  • If the online course does not work for the student - all efforts will be made by the Train to Gain staff to assist the student in completing their work.
  • If the online course does not work due to the students computer not supporting their requirements or the student not having the necessary experience as stipulated by Train to Gain – a refund will not be applicable 
  • If a student changes their mind or sources an alternate course elsewhere – a refund will not be applicable 
  • Once the course is commenced- a refund will not be applicable
  • Once payment has been made there will be a $25 administration fee to process any refund. (This is only applicable if the student does not commence the course.)
  • The term 'commencement' in this policy refers to when enrolment is completed and the student begins the course.
  • Under certain circumstances a course may be transferred to another party if all parties agree to the transfer- this request must be made in writing.
  • In the case of a fraudulent fee being paid by a student – Train to Gain will assist the person making the complaint in every way possible and will provide personal details about the person to the Police only. The student or person who claims the fraudulent payment needs to take the matter up with their financial institution. Train to Gain accepts no responsibility for fraudulent fees being paid and will not be liable for refunds to the complainant. The student who has made the payment under another person’s credit card will have their enrolment suspended pending all Train to Gain investigations.


We abide by The Consumer Affairs policies and procedures.

Please view the following information about Train to Gain's rights and obligations regarding refunds below:


Train to Gain Pty Ltd

ACN: 134 929 221 contact@traintogain.com.au


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