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Frequently Asked Questions

 

Are your Courses Nationally Accredited?

THEY SURE ARE

Click here to see our Accreditation to provide RSA training!

Train to Gain is a Registered Training Organisation (RTO # 22361) and we can issue you Nationally Accredited Certificates like Responsible Service of Alcohol (RSA) and the Food Safety Supervisor Qualification.

We have issued RSA Certificates all over Australia and we give the BEST customer service in the business!

How do I get my certificate?

EASY!!

1.    Register your details 

2.    Make secure payment for your course

3.    Complete your enrolment and start your online training 

4.   Once you complete your online assessment and the online third party form is submitted your certificate is                instantly emailed to you!

 

START YOUR RSA TRAINING NOW>>

 

What is a Unique Student Identifier (USI)? 

All students studying nationally recognised training in Australia from 1 January 2015, will be required to have a Unique Student Identifier (USI). A USI is an account (or reference number) made up of numbers and letters. The USI will allow a student online access to their training records and results (transcript) through their online USI account. Please contact the USI Department directly for any assistance on : 1300 857 536.

The link below is a helpful tool in how to access your USI number.

https://www.usi.gov.au/system/files/documents/ed18-0039_-_sk_-_usi_fact_sheet_-_usi_student_identifier_quickguide_acc_0.pdf

Enrolment help relating to name/ USI number

Please log into your USI account at www.usi.gov.au whilst keeping our enrolment form open in another window.

Open your personal details page on your USI account.

Copy and paste your First and Last name from the USI site into our enrolment form. (We only require first and last name, please exclude middle name section).

Copy and paste your USI number into our enrolment form (this is a 10 digit number).

All USI information is case sensitive which is why it is best to copy and paste to avoid any differences.

What do I need to have to do your courses online?

 

  • Good understanding of written English
  • Be able to operate a computer
  • Have access to the internet
  • Have access to an email account
  • Have access to a printer
  • A Unique Student Identifier (USI). This is a requirement of the government for every student doing training.
  • Practical experience within the Hospitality industry – if you have any questions about this – please contact our office at contact@traintogain.com.au  
  • You must have relevant work experience within the chosen field of your course. Have a workplace observer with an email address that is happy for us to send an email to, so that we can confirm your work experience. An observer needs to have Responsible Service of Alcohol knowledge and practical skills within the hospitality industry
  • You are required to have previous Provide Responsible Service of Alcohol experience to complete our Provide Responsible Service of Alcohol course

If you do not have this experience then PLEASE DO NOT PROCEED WITH THIS COURSE. Unfortunately, if you have no previous experience within the Hospitality Industry(by Providing Responsible Service of Alcohol) you will not be able to complete this course.

When you gain these practical skills please contact Train to Gain at contact@traintogain.com.au and we will be able to assist you in getting your Provide Responsible Service of Alcohol accreditation.

How do I get a reprint of my certificate?

Simply go back into the website www.rsaeducation.com.au and re-download your certificate straight away! If for some reason you cannot gain access into your account please email: contact@traintogain.com.au with your full name and we will reply with a solution.

How long do I have to complete my course?

Our courses are all self-paced learning. You will have 12 months to complete your course from the time you enrol and pay. If you fail to complete your course within the 12 month time frame – your enrolment will be cancelled and you will need to re-enrol and pay to start your course again.

What is involved in getting my RSA certificate?

You are required to read and fully understand the Train to Gain Student Handbook & Complaints and Appeals policy before enrolling in any of our courses.

Please click here to read the Student Handbook

Please click here to read our Complaints & Appeals Policy

Are there any hidden costs or nasty surprises?

NO WAY!

The ONLY costs you will pay is the cost of the course. You pay this before you start your training and that’s it!

No hidden costs. No nasty surprises. No worries!

Do I have to complete the course in one session?

No!!

You can stop and start as many times as you like. All your learning will be saved to exactly where you were up to in the course. It is best to always "log out" at the end of your learning so the “system” is refreshed when you re enter. When you re enter rest assured that the system will take you to exactly where you last were.

You have 12 months from enrolment to complete your course.

I have a student visa, can I  train with Train to Gain?

Short answer is no! We are not registered for CRICOS. The Commonwealth Register of Institutions and Courses for Overseas Students is a register of Australian education institutions that recruit, enrol and teach overseas students. Please go to this link for further information. http://cricos.education.gov.au/


RSA State Legislation

If you would like more information regarding the various State Liquor Licensing legislation you can access this information and links below.

QUEENSLAND

The Nationally Accredited Responsible Service of Alcohol online training course that we offer (SITHFAB002) is the most recent accreditation for RSA training and is accepted in Queensland.

If you need to contact the local Liquor Authority in Queensland, the contact details are:

QLD: Office of Liquor and Gaming Regulation
13 74 68
olgrinfo@justice.qld.gov.au
www.business.qld.gov.au

TASMANIA

The Nationally Accredited Responsible Service of Alcohol online training course that we offer (SITHFAB002) is the most recent accreditation for RSA training and is accepted in Tasmania.

Department of Treasury and Finance
03 6233 2475
licensing@treasury.tas.gov.au
www.treasury.tas.gov.au

VICTORIA

The Victorian Government will only recognise RSA training conducted in a classroom. At this stage we do not have any Classroom training planned and we are unable to offer you any online Training for this course at this time.

We advise you to contact the local Liquor Authority to discuss what options are available for alternative training. The contact details for your local Liquor authority are below.

VIC: Victorian Commission for Gambling and Liquor Regulation
1300 182 457
contact@vcglr.vic.gov.au
www.vcglr.vic.go.au

SOUTH AUSTRALIA

The Nationally Accredited Responsible Service of Alcohol online training course that we offer (SITHFAB002) is the most recent accreditation for RSA training and is accepted in South Australia

If you need to contact the local Liquor Authority in South Australia, the contact details are:-

SA: Consumer and Business Services
131 882
olgc@agd.sa.gov.au
www.agd.sa.gov.au

AUSTRALIAN CAPITAL TERRITORY

We do not offer ACT Responsible Service of Alcohol training.

If you wish to contact the local Liquor Authority the details are:

ACT: Office of Regulatory Services
(02) 6207 3000
ors@act.gov.au
www.ors.act.gov.au

WESTERN AUSTRALIA

The Nationally Accredited Responsible Service of Alcohol online training course that we offer (SITHFAB002) is the most recent accreditation for RSA training and is accepted in Western Australia

If you need to contact the local Liquor Authority in Western Australia, the contact details are:-

WA: Department of Racing, Gaming and Liquor
08 9425 1888
rgl@rgl.wa.gov.au
www.rgl.gov.au

NORTHERN TERRITORY

The Nationally Accredited Responsible Service of Alcohol online training course that we offer (SITHFAB002) is the most recent accreditation for RSA training and is accepted in the Northern Territory.

If you need to contact the local Liquor Authority in Northern Territory, the contact details are:-

NT: Department of Justice
08 8999 1800
Ir.doj@nt.gov.au
www.dob.nt.gov.au

NEW SOUTH WALES

The NSW Government has suspended RSA Online training. Therefore we are unable to offer you any online Training for this course at this time. We advise you to contact the local Liquor Authority to discuss what options are available for alternative training. The contact details are:

NSW: Office of Liquor, Gaming and Racing
(02) 9995 0894
info@olgr.nsw.gov.au
www.olgr.nsw.gov.au

Below is a link for the list of providers that may offer RSA classroom training for NSW

http://www.olgr.nsw.gov.au/courses_rsa_courses.asp

 

Refund Policy

SCOPE

1. This policy covers all fees payable for training services provided within Train to Gain’s scope of registration. Standards for Registered Training Organisations (RTO’s) 2015, standard 5.3.

PURPOSE:

2. To provide for appropriate handling of clients’ payments and to facilitate refunds in the case of cancellation by either party. The refunds process will allow customers the option to disengage from training in a manner in which a negative impact may be negated or reduced, depending upon notification time frame and the reasoning for the refund request.

General Rules

3. The following reflects Train to Gains refund process for students completing online training with Train to Gain.

  • Refunds must be requested in writing to the Director of Train to Gain via contact@traintogain.com.au 
  • Once payment has been made the Director shall determine the outcome of any refund requests
  • If student wishes to transfer to another course, then this request must be made in writing
  • Once a refund has been made, the student will be wiped from the register and their logon details deleted.
  • The Director of Train to Gain will process refund requests within 90 days from the day of receipt
  • If the online course does not work for the student - all efforts will be made by the Train to Gain staff to assist the student in completing their work.
  • If the online course does not work due to the students computer not supporting their requirements or the student not having the necessary experience as stipulated by Train to Gain – a refund will not be applicable 
  • If a student changes their mind or sources an alternate course elsewhere – a refund will not be applicable 
  • Once the course is commenced- a refund will not be applicable
  • Once payment has been made there will be a $25 administration fee to process any refund. (This is only applicable if the student does not commence the course.)
  • The term 'commencement' in this policy refers to when enrolment is completed and the student begins the course.
  • Under certain circumstances a course may be transferred to another party if all parties agree to the transfer- this request must be made in writing.
  • In the case of a fraudulent fee being paid by a student – Train to Gain will assist the person making the complaint in every way possible and will provide personal details about the person to the Police only. The student or person who claims the fraudulent payment needs to take the matter up with their financial institution. Train to Gain accepts no responsibility for fraudulent fees being paid and will not be liable for refunds to the complainant. The student who has made the payment under another person’s credit card will have their enrolment suspended pending all Train to Gain investigations.

 

We abide by The Consumer Affairs policies and procedures.

Please view the following information about Train to Gain's rights and obligations regarding refunds below:

http://www.consumer.vic.gov.au/shopping/refunds-and-returns/change-of-mind

Privacy Statement and Student Declaration

Privacy Notice

Under the Data Provision Requirements 2012, Train to Gain Pty Ltd is required to collect personal information about you and to disclose that personal information to the National Centre for Vocational Education Research Ltd (NCVER).

Your personal information (including the personal information contained on this enrolment form and your training activity data) may be used or disclosed by Train to Gain Pty Ltd for statistical, regulatory and research purposes. Train to Gain Pty Ltd may disclose your personal information for these purposes to third parties, including:

  • School  if you are a secondary student undertaking VET, including a school-based apprenticeship or traineeship;
  • Employer  if you are enrolled in training paid by your employer;
  • Commonwealth and State or Territory government departments and authorised agencies;
  • NCVER;
  • Organisations conducting student surveys; and
  • Researchers.

Personal information disclosed to NCVER may be used or disclosed for the following purposes:

  • Issuing statements of attainment or qualification, and populating authenticated VET transcripts;
  • facilitating statistics and research relating to education, including surveys;
  • understanding how the VET market operates, for policy, workforce planning and consumer information; and
  • administering VET, including programme administration, regulation, monitoring and evaluation.

  You may receive an NCVER student survey which may be administered by an NCVER employee, agent or third party contractor.

You may opt out of the survey at the time of being contacted. NCVER will collect, hold, use and disclose your personal information in accordance with the Privacy Act 1988 (Cth),the VET Data Policy and all NCVER policies and protocols (including those published on NCVER’s website at www.ncver.edu.au.

What computer/technical software do I need? 

Any modern desktop/PC, tablet or mobile web browser with Javascript enabled.

A reliable computer with internet access

A printer –so you can print out your certificate

Technical Issues

If you are having any technical issues, here are a few tips to solving them.

I can't see the DVD's

IE Solutions:

If the drop down box in the quizzes or the DVD’s isn’t working or isn’t appearing correctly then try this.

1. In Internet Explorer, go to Tools, Internet Options, click the Security tab; make sure that in "Select a zone" window that Internet is selected.

2. Click Custom Level and scroll down about half way to "Display mixed content" in the "Miscellaneous section".

3. Change it from Prompt to Enable.

4. Click OK, Yes, and OK. The change should take effect immediately.


You will need to have Flash Player installed to watch the DVD's.

If you are having any technical issues, here are a few tips to solving them.

Accurate Representation of Self

When you register & enrol in a course you agree not to impersonate or represent any other person than the person on the Enrolment Form. All course assessments must be completed by the enrolled customer.

Your observer will be required to complete a comprehensive Third Party Form that states you have been observed dealing with the practical requirements of RSA training. Please note – there are random checks done on the references you provide. Should you be found to be fraudulent in your information, disciplinary action will be taken. Please see this information in our student handbook below.

Making false or misleading representation that you are another person or character is a criminal offence and can give rise to civil liability.

You will also be asked to declare that the work is all yours.

Train to Gain - Student Handbook

Please click on the link to access all Train to Gain’s Polices and Procedures.

Train to Gain - Complaints and Appeals Policy

If you have any complaint or issue that you would like to raise with us, please see our complaints and appeals policy to best direct your enquiry.

Language Literacy and Numeracy

To assist in identifying any special learning needs, you are required to provide the Train to Gain with information regarding your LL&N requirements on your enrolment form, prior to the start of the training program. 

Conversely, if you do have any learning difficulties you are encouraged to discuss these with your course instructor or facilitator either prior to course commencement or during the course enrolment. 
Be assured that discussions with our staff will be treated as confidential.

Your requirements:

  • To be able to read and write English 

  • Be able to operate a computer 

  • Have access to the internet 

  • Have access to an email account 

  • Have access to a printer

  • Have a USI number

Please see our student handbook for details of student support services for Language, Literacy and Numeracy.

 

START YOUR RSA TRAINING NOW!

 

 

 

Train to Gain Pty Ltd

ACN: 134 929 221 contact@traintogain.com.au

 


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